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FAQ

Frequently Asked Questions

What coverage levels does the Protection Plan offer?

There are two levels of coverage offered through the Protection Plan: Silver and Platinum. Silver provides basic component coverage, while Platinum also covers most mechanical and electrical components on your vehicle. See the Component Coverage and Additional Customer Benefits sections for more details on both plans. The Protection Plan also includes a number of time and mileage options you can choose from. For more information, see either New-Vehicle Plans or Used-Vehicle Plans.


What additional customer benefits are available under both the Silver and Platinum Protection Plan coverage levels?

Both the Silver and Platinum levels of the Protection Plan include the following additional customer benefits:

1.Towing/Road Service and Lost Key & Lockout
If the vehicle becomes disabled or inoperable during the term of the plan, Towing/Road Service is available, up to $150 per occurrence. In the event the keys to the vehicle are lost, broken, or locked inside the vehicle during the term of the plan, Lost Key & Lockout Service is available, up to $35 per occurrence.

2.Rental Vehicle Reimbursement
In the event that a mechanical breakdown of a covered component requires the vehicle be kept overnight by the dealership, you may rent a substitute vehicle from a licensed rental agency. Reimbursement under Silver and Platinum coverage provides for up to $40 per day and a maximum of $280 for each repair visit. In the event of a parts delay, you may receive up to 4 additional days at the rates specific to your coverage level.

3.Emergency Trip Interruption Reimbursement
If your vehicle becomes disabled more than 100 miles from your home, the plan will reimburse you for verifiable and receipted expenses you incur for food and accommodations for the first 4 consecutive days while the vehicle is being repaired up to a maximum of $200/day or a maximum of $800 per occurrence. Reimbursement for the purchase of alcoholic beverages will not be provided.


Where should I get my vehicle repaired?

During the term covered by your plan, you may have covered repairs completed at any Certified Service Center.


What deductible levels are available?

Deductible levels include $0, $100, and the Disappearing Deductible feature.


What is a Disappearing Deductible and how does it work?

The Disappearing Deductible option provides the ability to waive the $100 deductible when you return to the dealership where you purchased the plan for a repair covered under the plan. If you go to another dealership for a covered repair, you will have to pay the $100 deductible.


How does that differ from the One-Time Deductible?

A One-Time Deductible is paid if a covered part is repaired or replaced under the terms and conditions. You'll only pay a deductible once for that part, since the deductible for future repair or replacement of the same part is waived.


How does this Protection Plan compare to the GM Certified Pre-Owned vehicle coverage?

The GM Certified Pre-Owned program provides a 12-Month/12,000-Mile (from date of purchase) Bumper-to-Bumper Limited Warranty, whichever comes first, along with 5-Year/100,000-Mile Powertrain Limited Warranty coverage from the new-vehicle in-service date, whichever comes first.

Every Certified Pre-Owned Vehicle comes with a transferable 5-Year/100,000-Mile Powertrain Limited Warranty, plus Roadside Assistance and Courtesy Transportation.

Both the New- and Used-vehicle Protection Plans can begin when the GM Certified Pre-Owned coverage expires, for whatever time and mileage option you choose to purchase. For more information, see the sections covering the New-Vehicle Plans, Used-Vehicle Plans, Component Coverage, and Additional Customer Benefits.


What is the Commercial Use Surcharge?

It provides your vehicle Protection Plan coverage if you intend to use your vehicle for activities such as job-site activities, deliveries, service calls, farming, ranching, route work, or snowplowing. The Commercial Use Surcharge is paid for at the time of contract application.


Does the Commercial Use Surcharge exclude any vehicles?

Yes, it excludes vehicles that are being or will be used for the following commercial uses: taxi, rental, limousine or shuttle service, towing/wrecker service, police or emergency service, dumping, cherry pickers, lifting or hoisting, racing, or competitive driving.


Is coverage under the Protection Plan transferrable to a subsequent owner?

Should you sell your covered vehicle to another individual, any remaining coverage under the New- or Used-vehicle Protection Plans may be transferred to the new owner prior to the plan's expiration date. You must complete a Transfer Request form within 15 days of the transfer of ownership and pay the applicable fee to the administrator.


What are the time and mileage options for new vehicles under the Protection Plan?

  • 36 months or 45,000 miles, whichever comes first
  • 36 months or 60,000 miles, whichever comes first
  • 36 months or 100,000 miles, whichever comes first*
  • 39 months or 39,000 miles, whichever comes first
  • 39 months or 60,000 miles, whichever comes first
  • 48 months or 60,000 miles, whichever comes first
  • 48 months or 75,000 miles, whichever comes first
  • 48 months or 100,000 miles, whichever comes first*
  • 60 months or 40,000 miles, whichever comes first
  • 60 months or 50,000 miles, whichever comes first
  • 60 months or 60,000 miles, whichever comes first
  • 60 months or 100,000 miles, whichever comes first*
  • 72 months or 48,000 miles, whichever comes first
  • 72 months or 60,000 miles, whichever comes first
  • 72 months or 75,000 miles, whichever comes first
  • 72 months or 100,000 miles, whichever comes first*
  • 84 months or 56,000 miles, whichever comes first
  • 84 months or 75,000 miles, whichever comes first
  • 84 months or 100,000 miles, whichever comes first*

*Only available if vehicle has less than 50,000 miles on Contract Purchase Date.


Are there time and mileage options for used vehicles under the Protection Plan?

Yes-
  • 24 months or 24,000 miles, whichever comes first
  • 36 months or 36,000 miles, whichever comes first
  • 48 months or 48,000 miles, whichever comes first

Note: 1- and 2-year contracts are available for vehicles up to 120,000 miles. 1-, 2-, 3-, and 4-year contracts are available for vehicles up to 100,000 miles.


For used vehicles, when does the Protection Plan contract or term of the contract start and end?

The term covered by the Protection Plan begins on the contract purchase date and mileage at that time. The coverage term runs through your purchased time and mileage option, whichever comes first.


What components does the Silver Level Protection Plan cover?

The Silver Level Protection Plan provides inclusionary repair or replacement coverage for select components under the categories listed below that have experienced a mechanical breakdown, less the applicable deductible:

  • Engine covered components
  • Transmission covered components
  • Transfer Case covered components
  • Drive Axle covered components
  • Steering covered components
  • Brake covered components
  • Electrical and enhanced electrical covered components
  • Factory-installed air Conditioning covered components
  • Seals and gasket coverage*

*Seals and gaskets of covered components designed to prevent the loss of necessary coolants, lubricants, and fluids are covered.

For a complete list of the specific components covered under the categories above, see Silver Covered Component List or the customer contract.


Does the electrical component coverage include items such as OnStar, factory navigation systems, and factory-installed video components?

Yes, both Platinum and Silver Plans include those factory-installed components.


What components does the Platinum Level Protection Plan cover?

The Platinum Plan coverage includes most components on the vehicle, including all components covered by the Silver plan. Components that are not covered are those listed on the Platinum Exclusion List and the customer contract.


What are the time and mileage options for new vehicles under the Pre-Paid Maintenance Plans?

  • 36 months or 36,000 miles, whichever comes first
  • 54 months or 45,000 miles, whichever comes first
  • 72 months or 60,000 miles, whichever comes first
  • 90 months or 75,000 miles, whichever comes first
  • 108 months or 90,000 miles, whichever comes first
  • 126 months or 105,000 miles, whichever comes first
  • 144 months or 120,000 miles, whichever comes first
  • 162 months or 135,000 miles, whichever comes first
  • 180 months or 150,000 miles, whichever comes first

Lease:
  • 39 months or 39,000 miles, whichever comes first
  • 42 months or 42,000 miles, whichever comes first
  • 48 months or 48,000 miles, whichever comes first

Are there time and mileage options for used vehicles or discontinued GM vehicles, or non-GM vehicles purchased at a GM dealership under the Pre-Paid Maintenance plans?

  • Yes - 18 months or 15,000 miles, whichever comes first
  • 36 months or 30,000 miles, whichever comes first
  • 54 months or 45,000 miles, whichever comes first
  • 72 months or 60,000 miles, whichever comes first
  • 90 months or 75,000 miles, whichever comes first
  • 108 months or 90,000 miles, whichever comes first
  • 126 months or 105,000 miles, whichever comes first


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Plans referenced in this offer are not contracts of insurance; they are vehicle service contracts (except in AK, CA and NJ, where the plans are sold as mechanical breakdown insurance; which is not the same as bodily injury/property damage liability automobile insurance that may be required by your state). Information provided in this offer is for illustration/summary purposes only. Terms and conditions apply; be sure to read the Schedule of Coverages, Provisions and Exclusions sections of the vehicle service contract so you fully understand what coverage you and your vehicle are eligible for. If you have any questions regarding the terms and conditions of the plan, please contact the Administrator toll-free at 1-877-265-6708 or by writing to PO Box 927, Bedford, TX 76095.

Vehicle service contract coverage is provided and administered by AMT Warranty Corp. (except in Florida, the vehicle service contract obligor/provider and administrator is Wesco Insurance Company, 59 Maiden Lane, 43rd Floor, New York, NY 10038, LICENSE #01913). These plans are marketed by an AMT Warranty Corp. subsidiary. AMT Warranty Corp. and Wesco Insurance Company are not affiliated with any manufacturer or dealership.

Roadside Assistance Services are provided by Nation Safe Drivers, 800 Yamato Rd. Suite 100, Boca Raton, Florida 33431 (except as otherwise noted for your state in the terms and conditions)